8 January 2018
With airlines driving the schedule changes for flights and bookings, the travel industry is forced to take a reactive position to managing the unanticipated and continuous changes in flight plans. A major concern for our clients usually centers around the question, “Is this scheduling change going to cause an issue with getting on our cruise, arriving to our tour, or arriving to work, in many cases?”
The answer is always “maybe.”
The constant schedule changes that travel agents need to manage present a real issue with the entire travel operation. A 5-minute change will likely not create an obstacle in your itinerary, however, a 2-hour change is another story. This negatively affects organizations not just from a scheduling standpoint, but by increasing the chances for additional costs. Travel costs are some of the hardest to control and constant schedule changes are a major culprit in cost volatility, as resources are expended on reviewing and managing the changes as well as possible repercussions. The change itself doesn’t cost money. It costs money to review and manage the changes as well as possible repercussions.
How constant are these changes? According to the flights we manage for our clients, an average flight schedule will change 3.4 times. This means that while some flights go off without a hitch, other schedules could be changed up to 7+ times during the lifecycle of a booking.
That’s why we developed RightSked.
We know that managing schedules is difficult. With our automated schedule-change assistant tool, we are able to accept, and manage on your behalf, 30 to 50 percent of all schedule changes with the most basic rules in place. More advanced business rules can drive this percentage up much more with the possibility of automated rebooking if needed. Learn more about RightSked here.
<< back to news